Hotel Property Management System (PMS)
Serve Pilot's Hotel PMS simplifies front desk operations, room reservations, and housekeeping for modern hotels. Seamlessly integrated with our Restaurant POS, it allows you to post restaurant bills directly to a guest's room folio and manage everything from a single dashboard.
Streamlined Front Desk
Manage check-ins, check-outs, and room allocations with an intuitive visual grid. Track guest preferences and maintain complete guest profiles for personalized service.
Housekeeping Kanban
Assign rooms to housekeeping staff automatically upon checkout. Staff can update room statuses in real-time from their mobile devices, ensuring the front desk always knows what's ready.
Self-Service Guest Portal
Guests receive a secure link upon check-in to view their live folio, order room service, request fresh towels, and process express checkouts from their smartphone.
Unified Billing & Folios
Seamlessly merge charges from the restaurant POS, banquet halls, and spa directly onto the guest's master room folio. Generate consolidated GST-compliant invoices instantly.
Frequently Asked Questions
What is a Hotel Property Management System (PMS)?
A Hotel PMS like Serve Pilot is a software suite that manages room reservations, front desk operations, housekeeping, and billing in a centralized dashboard.
Does Serve Pilot include a guest portal?
Yes, Serve Pilot provides a dedicated self-service guest portal where guests can view their folio, order room service, and request housekeeping directly from their phones.
Can I use Serve Pilot for a combined restaurant and hotel?
Absolutely. Serve Pilot's unique multi-module hub allows you to run your Hotel PMS and Restaurant POS simultaneously, merging room food charges directly to the guest's final room folio.